Frequently asked questions
How do we ship, where do we ship?
Everything is shipped with USPS or UPS depending on the weight of your purchase. If you would like to request another delivery method please contact us before your purchase so we properly take care of your order.
We ship anywhere in the United States, all packages are shipped from Southeast Louisiana.
*** Upon the rise of shipping delays due to COVID-19 and the holiday season, please allow enough time if your item is a gift.
DO YOU OFFER LOCAL PICKUP / CURBSIDE?
YES! We have a local pickup location with set hours. This information will be given to you in an email once you place an order and select PICKUP.
what is the Processing time for handmade items?
Please allow 7-10 business days for production of custom handmade to order items. These items include hand made serving boards, chopping boards and other large wooded items from our store. Other small items are ready to ship.
how do I care for my board?
Gently wipe down with soap and water after use. Dry immediately. Do not immerse in water. Rub your board with food grade mineral oil 2-3 times a month. Do not place in dishwasher! Following these directions will help preserve the life of your item.
WHAT ARE YOUR BOARDS SEALED WITH?
All of our boards are cleaned and treated to remove any moisture then sealed with non-toxic food grade mineral oil. Other specialty items will be labeled in the description of the item.
do you accept Custom orders?
YES! We do accept custom orders for our serving boards, chopping blocks, custom maps, art or any item on the site. You can choose your type of wood, the design and even have it engraved if you choose. You will be assigned a designer to work with on your custom order. If you would like to fill our an order form, you can do so here.
what types of wood we use?
All wood that we use to make the boards will be stated in each item description. We have a variation of old cypress, oak, hickory, pine, walnut, maple and beechwood to name a few. Wood chosen for our wall pieces or art vary and will be listed in the item description. Some items will be a one of a kind and labeled accordingly.
returns or repairs?
All items are final sale. We do not offer returns for wooden items as these items are porous. However it in the event you need a repair to your purchase, we will work with you to resolve that issue. Email us!